Dealing with complaints

 

Complaints

If there is anything you are unhappy with, please share this with a member of staff as soon as possible. We aim to resolve all concerns quickly and to everyone's satisfaction. Usually the class teacher is the best person to talk to first of all (depending on the issue).

Mr Freeman (Head) or Mrs Abbott (Deputy Head) are usually available at the start of the school day for a quick chat - if you would like a longer discussion, please ring the office to make an appointment, or to talk on the phone.

If it is a concern about special needs, please contact the SENCo (Ms Carr). 

The school has a complaints policy which sets out the procedures to be followed should there still be an issue when informal measures have not succeeded. This is available below:

complaints-policy-march 2017.docx